Privacy Policy

Last updated: 27 July 2026

South Wind Tech Limited ("we", "us"), operating the website glycolservices.com, respects your privacy. This policy explains what personal information we collect when you contact us or book travel, how we use it, and the choices you have.

1. Who we are

South Wind Tech Limited is an independent travel booking service. We are the data controller for personal information you provide to us. You can reach us at contact@glycolservices.com or (888) 887-4484, or by post at 11/F Capital Centre, 151 Gloucester Road, Wan Chai, Hong Kong.

2. Information we collect

We only collect what we need to research, book and support your travel:

• Contact details — name, phone number, email and postal address.
• Travel details — origin, destination, dates, traveller names, passport or ID details where required by an airline, loyalty numbers and preferences.
• Booking & enquiry records — the requests you make, quotes provided and bookings confirmed.
• Payment information — processed through PCI-DSS compliant payment gateways. We do not store full card numbers on this website.
• Website & call data — basic technical information such as device and browser type, and records of calls for quality and training.

3. How we use your information

• To respond to your enquiry and provide quotes.
• To make, change, cancel and support your bookings with airlines and suppliers.
• To take payment and disclose all applicable fares and service fees.
• To comply with legal, accounting and regulatory obligations.
• To improve our service and, where permitted, to contact you about your booking.

We rely on your consent, the performance of our contract with you, and our legitimate interests in operating a travel booking service as the lawful bases for this processing.

4. When we share your information

To fulfil a booking we must share relevant details with the travel suppliers who provide the service — airlines and, where applicable, global distribution systems and other operators. We also share data with payment processors and, where required, with legal or regulatory authorities. We do not sell your personal information. Suppliers process your data under their own privacy policies.

5. Payments & security

All payments are processed through secure, PCI-DSS compliant payment gateways. We never request card details through this website or by email; card payment is arranged directly with your agent on a secure line. We apply appropriate safeguards to protect the information we hold, though no method of transmission over the internet is completely secure.

6. Your rights

Depending on your location, you may have the right to access, correct, delete or restrict the processing of your personal information, to object to certain processing, and to request a copy of your data. To exercise any of these rights, contact us at contact@glycolservices.com. We will respond within the timeframe required by applicable law.

7. Retention & cookies

We keep personal information only as long as necessary for the purposes above and to meet legal, tax and accounting requirements. This website may use basic cookies to make the site work and understand how it is used; you can control cookies through your browser settings.

8. Contact

Questions about your privacy? Email contact@glycolservices.com or call (888) 887-4484.