Last updated: May 2026
Glycol Services ("we", "us", "our") respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit glycolservices.com or engage with our digital marketing services. We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and applicable provisions of US privacy laws relevant to our American clients.
For the purposes of UK data protection law, the data controller is Glycol Services, registered at 46 Cpmet Street, Cardiff, Wales, CF24 0JB, United Kingdom. You can reach us at contact@glycolservices.com.
We may collect and process the following categories of information:
We use the information we collect for the following purposes:
We rely on the following legal bases under UK GDPR: consent (for example, when you opt in to marketing emails), contract (when processing is necessary to deliver services you have engaged us for), legitimate interest (for example, to operate and improve our business and Website), and legal obligation (where required by law).
Our Website uses cookies and similar tracking technologies to remember your preferences, analyse traffic, and improve user experience. We may use first-party analytics cookies (such as Google Analytics) and, where consent is provided, advertising cookies that allow us to measure the performance of our marketing. You can control cookies through your browser settings or via our cookie banner where available. Disabling cookies may affect Website functionality.
We do not sell your personal data. We may share information with carefully selected third parties who help us operate our business, including: hosting providers, email service providers, analytics platforms (such as Google Analytics), advertising platforms (such as Google Ads, Meta, and Microsoft Advertising), CRM systems, payment processors, and professional advisors (such as accountants and lawyers). These partners are bound by contractual obligations to protect your data and use it only as instructed by us.
Because we serve clients in both the United Kingdom and the United States, your personal data may be transferred to and processed in countries outside your country of residence. Where we transfer data outside the UK or European Economic Area, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent legal mechanisms.
We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. Enquiry data is typically retained for up to 24 months. Client engagement data is retained for the duration of the engagement and for up to seven years after termination, in line with UK accounting and tax obligations.
If you are a UK or EU data subject, you have the right to: access the personal data we hold about you, request correction or deletion, object to or restrict processing, request data portability, and withdraw consent at any time where processing is based on consent. US-based clients may also have rights under applicable state laws (for example, the California Consumer Privacy Act). To exercise any of these rights, contact us at contact@glycolservices.com. We will respond within the timeframe required by law.
We implement reasonable technical and organisational measures to protect your personal data against accidental loss, unauthorised access, alteration, or disclosure. These include access controls, encryption in transit, secure password management, and regular review of our security practices. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Our services are intended for businesses and adult professionals. We do not knowingly collect personal data from anyone under 16 years of age. If we learn that we have collected such information, we will delete it promptly.
Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies before sharing personal information.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post any updates on this page and revise the "Last updated" date above.
If you believe we have not handled your personal data appropriately, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk, or with the equivalent supervisory authority in your jurisdiction.
For any questions about this Privacy Policy or how we handle your data, please contact:
Glycol Services
46 Cpmet Street, Cardiff, Wales, CF24 0JB
Email: contact@glycolservices.com